Shipping Policy

Shipping & Delivery Policy

We operate a network of eight branches and offices across the Kingdom of Saudi Arabia. We will ensure that your order is sourced from the closest location to be delivered as quickly and efficiently as possible. Please consult our Shipping and Delivery Policy below for further details.

Click & Collect

  • Our Click and Collect service is available for most of the products in our online shop. 
  • As a quicker alternative to shipping, this service is free and does not incur any shipping or delivery charges. 
  • The order can be placed and paid for on our website, and will be ready for the customer to collect in-store by the end of the next business day.
  • The customer will receive a confirmation e-mail when the order is ready to be collected.
  • The service is available in our branches in key cities in the Kingdom of Saudi Arabia including:
    • Al Khobar
    • Dammam
    • Riyadh
    • Jeddah
    • Jubail
    • Al Ahsa
  • For more information on where each product is available please consult the individual product pages.

Free Delivery Offer

We offer free delivery for orders that have a total of SAR 200 and above in the cities in Saudi Arabia where our branches are located, including orders that are to be delivered to:

  • Al Khobar
  • Dammam
  • Riyadh
  • Jeddah
  • Jubail
  • Al Ahsa

Shipping Costs

  • All orders that are under SAR 200 will incur shipping charges.
  • Orders that are to be shipped to other cities, and in particular orders that are destined for remote areas will be subject to additional charges.
  • For detailed shipping costs, please consult the table below:
Shipping Address Order Total Shipping Cost
Al Khobar, Dammam, Riyadh, Jeddah, Jubail, Al Ahsa
SAR 200 and over Free
Under SAR 200  SAR 15
Rest of Saudi Arabia All orders SAR 40

Estimated Delivery Times

  • All deliveries within the following cities: Al Al Khobar, Dammam, Riyadh, Jeddah, Jubail, Al Ahsa, should take around 2-3 business days to arrive.
  • For orders that are to be shipped to other cities, the estimated delivery time will be up to 5 business days. 
  • Please allow an additional few days for all orders that are sent to remote areas, in case of any unforeseen delays.